Common
IT service management
Management of information technology services that meet the needs of a business
IT service management
Information technology service management (ITSM) is the set of activities performed by an organization to design, build, deliver, operate, and control IT services offered to customers. Unlike more technology-oriented IT management approaches like network management and IT systems management, IT service management is characterized by a process approach toward management, focusing on customer needs and IT services for customers rather than IT systems, and stressing continual improvement. The CIO WaterCooler's 2017 ITSM report states that business uses ITSM "mostly in support of customer experience (35%) and service quality (48%)."
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