Computer says no
Catchphrase about decision making
Computer says no
"Computer says no" is a catchphrase widely believed to have been first used in the British sketch comedy television programme Little Britain in 2004. There are previous instances, including the title of a segment in 1970 East German anthology film Our Time and most notably in the American TV series Hill Street Blues in 1981. In British culture, the phrase is used to criticise public-facing organisations and customer service staff who rely on information stored on or generated by a computer to make decisions and respond to customers' requests, often in a manner which goes against common sense. It may also refer to a deliberately unhelpful attitude towards customers and service-users commonly experienced within British society, whereby more could be done to reach a mutually satisfactory outcome, but is not.
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