Event management in ITIL

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Event Management, as defined by ITIL, is the process that monitors all events that occur through the IT infrastructure. It allows normal operation while detecting changes of state and escalating exception events and other priorities. An event can be defined as any detectable or discernible occurrence that has significance for the management of the IT Infrastructure or the delivery of IT service and evaluation of the impact a deviation might cause to the services. Events are typically notifications created by an IT service, Configuration Item (CI) or monitoring tool.

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