2022 Southwest Airlines scheduling crisis
Flight scheduling crisis in late December 2022
2022 Southwest Airlines scheduling crisis
The 2022 Southwest Airlines scheduling crisis refers to an incident in December 2022 when Southwest Airlines, a major U.S. airline, and the third largest by domestic passenger volume, canceled more flights than usual, including more than 60% of its flights on two days. The crisis spanned December 21–30, at the peak of the holiday travel season, and is referred to in the news media as the Southwest Airlines holiday travel meltdown, or simply holiday meltdown, a name also used by the Southwest Airlines pilot's union, and U.S. Department of Transportation. The disruption to operations was described as the most costly and largest in the history of U.S. airlines. More than 15,000 flights were canceled throughout the crisis. On December 18, 2023, Southwest was fined $140 million by the U.S. Department of Transportation, surpassing the highest previous fine in the agency's history by a factor of about 30. As of that date, Southwest had paid about $600 million in reimbursement to passengers, and...
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