Moffatt v. Air Canada

Common card · No. 289590

Moffatt v. Air Canada, 2024 BCCRT 149, is a decision of the Civil Resolution Tribunal of British Columbia which held that a company could be held liable for misleading information given to customers by an AI chatbot. Despite being a small claims case with only CA$880 (US$704) at stake, the case received significant international media attention because of its unique nature, being one of the earliest to hold that a company is liable for mistakes made by its AI agent, and because of the "remarkable" claim made by Air Canada that its chatbot constituted a separate legal entity over whose actions it could not be held responsible.

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